Janice Hough writes about the continuing problem with schedule and flight changes when dealing with airlines in the throes of mergers.
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For many travelers, seat assignments are one of the most important parts of a trip. This varies from the very frequent travelers who have “their” seats (I actually once had someone on a plane ask if I would switch since I was in his favorite), to more relaxed fliers who nonetheless cannot imagine flying without being in a window or aisle seat.
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Online checkin is getting to be the status quo for many travelers. It’s one less thing to do at the airport. And, depending on the lines, even at the self-service kiosks, it can be a serious time-saver. If your flight number has been changed, all those time savings can go out the window. If for [...]
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It’s one of the most common errors when it comes to travel — showing up at the wrong airport, or having the wrong departure time in your head. Here’s a simple solution. If you don’t have time for it, you certainly don’t have time to deal the mess at the airport.
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When traveling on two separate tickets and the schedule on one changes so that your connection doesn’t work, the other airline often takes an “It’s not my problem” attitude. Beware.
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Leaving aside the privacy and security issues, TSA’s Secure Flight process is cumbersome enough for passengers. From an agent perspective, it’s a lot of extra work for no pay. In theory, when it’s done, it’s done. Right? Not exactly.
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Airline schedule changes are an unfortunate fact of the traffic business; especially when they result in missed connections or new times that don’t work with travel plans. Why do airlines do it? Sometimes it’s an increase or decrease in demand, other times the airline wants to move their aircraft around, sometimes existing connections aren’t working.
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Much is made this time of year of the dangers of procrastinating in booking holiday travel. Admittedly, it’s definitely easier and almost always cheaper to start early. But that doesn’t mean early bookers avoid all reservation issues.
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In the last two weekends, two major reservations systems updates have happened with major airlines. JetBlue changed over from their own reservations system to participating in Sabre, a major GDS system, and joined the Airline Report Corporation (ARC), which means travel agents can now issue their e-tickets. Delta has finally eliminated the Northwest label from [...]
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