Donna Savic thinks she has a reservation at the Barcelo Maya Palace in Cancun, Mexico. She’s wrong. Orbitz booked her at a smaller, lower-rated hotel on the same complex. What now?
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room
Even though she prepays for a hotel room on Hotwire.com, Elke Rist gets half of what she’s promised: just one bed and quarters the size of a “jail cell.” It will cost her twice as much as the room she reserved. Can the hotel do that?
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Jack Taras and his friends thought they would be checking in to the Occidental Grand hotel on the Dominican Republic’s postcard-perfect Eastern shore for Spring Break. But when Taras, a 19-year-old sophomore from Providence College, arrived at the resort, he was greeted with the hotel industry’s latest trick: he was walked down.
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