Air Asia X stops flying to Europe over ETS, potential suitors circle AA but no action this year, the coconut phone at the Ritz in the Caymans
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ritz-carlton
Earn SWA loyalty points for shopping, airline policy app introduced, Thanksgiving away from relatives
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Getaways are supposed to be relaxing, a way to connect with my inner Buddha. But lately, Mary Ann is exhausted after a three-hour flight, taking her days to recover before she can enjoy her destination or reacclimatize when she returns home.
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Here is a trio of videos that will bring a smile to your face. First, we hear about the new high-speed bus plan that will cost far less than a high-speed rail program. Second, Johnny Jet (a blogging friend of mine) takes us to the top of the highest hotel in the world. Finally, enjoy [...]
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Ritz-Carlton finally launches loyalty program, Allegiant Air adds seats and grows in Vegas, China Airlines joins Skyteam
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Disney to add private safari, strike halts French flights, Ritz-Carlton Toronto to open in the fall
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We’ve all been there, and if you haven’t, count your blessings. And knock wood. You get into a nice hotel late and bone-tired. Either you have no reason to wake up at any set time, or you simply call the desk for a wake-up call. (Or, if you are a master of your smart-phone, you rig the phone as an alarm.) And then you fall into a comfortable bed for a great night’s sleep.
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In order to entice more visitors to Las Vegas, several casinos are offering bargains and incentives.
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First, before I get a lot of angry comments about this post, I want to say that I believe the folks at AIG and other companies acted unconscionably in planning expensive retreats after accepting taxpayer bailout money. But it’s hard to watch others suffer for their sins.
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During my years as part of the management team of a major airline’s customer relations office, I always taught my staff what I called the “brussels sprouts” theory. Here’s what that means — and how Ritz-Carlton hotels can teach the airlines a thing or two about service.
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