Janice Hough makes five suggestions for hotels to improve the customer experience. Most focus on not setting up clients for unexpected surprises.
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Posts tagged as:
resort fees
Christopher Elliott writes today about a man who booked a Las Vegas hotel through Travelocity, which did not quote a $20 per night resort fee in its price estimate.
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Travel writer Christopher Elliott would like to see Hawaii’s infamous “resort fees” go. And he doesn’t mince words, calling the mandatory fees unfair, unethical and unconscionable.
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