When he calls the Residence Inn, Michael Tushan is offered a rate of $116 a night. Oops. Turns out the representative wasn’t “authorized” to negotiate — and now the price is $149 a night. Take it or leave it. What should Tushan do?
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Posts tagged as:
reservation
Last night, while buying a ticket on US Airways’ site, the final payment step would not complete. The screen instructed me to try again and then instructed that if the problem continued call the ticketing 800 number. I did, and was charged $25 for ticketing by phone.
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Donald Johnson accidentally reserves a nonrefundable room in Oklahoma City instead of Enid, Okla. Now his hotel wants to keep the money. Can he get a refund? Or is he stuck with a room he can’t use?
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Mary Jane Prough reserves a room in Las Vegas through Hotwire.com. But the resort she’s supposed to stay at has never heard of her, and she’s sent to a different hotel that’s out in the boondocks. What is Prough owed for the reservations snafu?
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You don’t have to look far for ticketing mistakes in an age of do-it-yourself booking. Here are the five biggest booking blunders — and tips for how to avoid them on your next flight.
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Dave Bucher books a hotel room through Cheaptickets. But when he checks in, he’s told there’s no reservation. So he’s forced to find another room, and now Cheaptickets is keeping his money. Can it do that?
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Bob Ledford is promised a room with a two-sided ocean view when he books through Expedia. But when he arrives, the view isn’t what he expected, the hotel doesn’t seem to care, and Expedia won’t post the negative review of the resort. What’s wrong with this picture?
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