Although tarmac delays were a small problem, they emboldened the government to help airlines find customer service religion again. Proposed new rules covering everything from transparent publication of airfares and airline fees to increases in denied-boarding compensation are “strong evidence” that the Transportation Department now expects airlines to treat passengers as people.
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A helpful DOT pamphlet titled “Fly Rights” has been updated. Does it make sense of the crazy airline world that has emerged during the last decade in terms of security and during the last three years in terms of airline fees? Sometimes yes, and sometimes no.
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Just when air travelers feel they have a gotten a handle on regulations governing knives, gels and aerosols, British Air has added a new concern to the list of potentially banned items: tattoos.
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Federal regulators ordered inspections for hundreds of Boeing jetliners, though none of the problems were deemed safety hazards.
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