Question: I recently bought a pair of tickets through Expedia for my husband and myself. We planned to visit Germany this fall for as part of a retirement trip. Shortly after that, my husband passed away very suddenly. What now?
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refunds
What was thought to be a double billing turns out to be a misunderstanding. Sometimes the problem you discover is with your credit card company rather than the travel supplier.
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May Tong had to cancel her reservation almost a month before she was supposed to arrive. The company refunded the sales taxes and linen charges of $69 out of the prepaid $965. But it kept $896 for the rental. Can she get her money back?
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After two months of emails, meetings and phone calls with customer service and refund departments in Cape Town and Fort Lauderdale, Fla., I received a partial refund of the taxes on the original ticket. I know life isn’t fair, yet I feel I should be refunded one of the two tickets I purchased. I only flew once; I paid twice!
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Here’s a funny story with a happy ending from a cruise passenger whose British Airways flight was canceled earlier this year during a strike.
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Note: This is the debut of a new feature, On Your Side, in which I’ll be troubleshooting general consumer complaints. Got a problem? Send it my way. I’ll do my best to help. Question: I had tickets to see the Broadway show Red at the Golden Theatre in New York on May 1. Unfortunately, that [...]
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It took about eight months and two threats to go to small claims court, but I finally got Delta Airlines to cough up the $800 the company owed me for a fully refundable ticket. It wasn’t easy or pretty.
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There are times when travelers would almost kill for a refund from an airline. But there are other times when the best answer is “Don’t take that refund!” Whenever there are airport problems or mass cancellations, the basic rule is to stick with your airline ticket.
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Christopher Elliott has some bad news for travelers with tickets for the recently grounded Aloha Airlines, Champion Air and ATA.
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