Thirty-two dollars.
{ 12 comments }
refund
Christa Southworth’s husband spent part of last year embedded in Iraq as part of the Army’s Human Terrain System, a program that pairs anthropologists and other social scientists with combat brigades to help tacticians in the field understand local cultures. He booked a United Airlines flight home last spring for the birth of his second child.
{ 6 comments }
Kristin Budden’s hotel promises her a refund for her nonrefundable hotel room after a hurricane strikes. But months later, there’s no sign of the money and the hotel has gone into radio silence. Should she kiss the money goodbye?
{ 0 comments }
Once in a blue moon, you come across a hard-luck story with a happy ending that involves an airline doing something nice for a passenger, even though it doesn’t have to. Nancy Pearson’s tale of trying to get to Toronto for a surprise birthday party is one of them.
{ 8 comments }
Ethel Schweitzer’s husband falls ill before a trip to Las Vegas, and the couple cancels their vacation. Now US Airways wants to keep their money. Why can’t it offer them a refund?
{ 5 comments }
“We are all too familiar with the sometimes draconian policies and less-than-stellar customer service,” Clay Hawley’s e-mail began. “This story is the opposite of that.”
{ 11 comments }
Question: I’m trying to get a refund from United Vacations, but nothing seems to be working. I booked a car-and-air package from Denver to Lihue, Hawaii, through United Vacations recently. I registered my airfare through Yapta.com, which alerts you when the price of your flight drops. A few weeks later, I received a notification that [...]
{ 13 comments }
Virginia Pozo buys a first-class ticket to Peru on TACA. But it turns out the ticket is in economy class. When she tries to get a refund on the fare difference, her online agency offers her a $400 voucher. Is that enough? And is she entitled to more?
{ 2 comments }
Days Inn isn’t having a good day. This morning I reported on Charles McGovern, the Days Inn guest who booked a room at the wrong Days Inn and ended up losing $220. I’ve just wrapped up another Days Inn case that involves the loss of almost the same amount of money.
{ 5 comments }
Gabriel Medina can’t reach his hotel in New Orleans because there’s a police barricade in front of it. A manager promises to “help” him cancel the reservation, but three days later, his credit card is charged $113. Now his credit card has sided with the hotel. Is there anything else he can do?
{ 3 comments }
