American European Travel’s nine-day ancient Turkey tour looked like the perfect birthday gift for David Olson’s wife, Barbara. With stops in Istanbul, Ephesus and Pamukkale, it fulfilled a lifelong dream of visiting the old Ottoman Empire.
Shannon Tait’s mother is terminally ill and will miss that Alaska cruise with her sister. Can she get a refund from Princess? Read the surprising answer.
FAA releases statement on delays, no refund after fiance dies from Allegiant, United sends 787 for fix
A traveler made a reservation canceled because of a storm. The hotel would be happy to cancel his reservation, he was told, but because he’d made the booking through Expedia, a refund would be up to the agency. Expedia wouldn’t give him his money, citing its published refund policy.
Kathleen and Eugene Bianucci paid $5,770 for a pair of round-trip tickets on Virgin Atlantic Airways. A few days before their trip, Kathleen broke her leg and had to be hospitalized for a week. Her doctor grounded her for six months. An airline representative promised her a full refund. Virgin, which had extracted the five grand from her credit card in just a few seconds, balked at returning the money.
A woman’s mother dies while holding a nonrefundable airline ticket on American Airlines. Now, when requesting a refund, authorized due to death, AA is giving her the runaround. What next?
In a world of airline code-sharing and outsourced call centers, who takes ultimate responsibility when something goes wrong with your flight?
After checking into the cabin, Del Zoppo and the rest of the party went to the pool and enjoyed a few drinks after the long flight. At one point, her husband stood, walked to the edge of the pool, and relieved himself. We got kicked off the cruise with no refund. Now what?
When Allan Keiter’s dog needs major surgery, he’s forced to cancel his Caribbean vacation. But his hotel won’t let him reschedule his vacation. Why not?
Spirit Airlines is at it again — first denying a dying war veteran a ticket refund, then announcing it would raise its fee for carrying a bag on its flight to $100. Passengers are outraged. A Facebook petition to boycott the carrier is gaining momentum. Under pressure, I interviewed Spirit Airlines’ CEO.