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When Dimple Kelley used a service called Bill Me Later to book a Continental Airlines ticket for her son, Brian, she never imagined she’d be fighting with the payment company’s collection department half a year later. But then, no one can see a nightmare ending like this coming until it’s too late.
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Glenn Cox had planned a trip to Orlando to watch the next Space Shuttle launch, but when liftoff was postponed, he found himself holding a hotel reservation with some surprise restrictions. His room at Orlando Airport SpringHill Suites by Marriott was completely nonrefundable, to be exact.
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Here’s what happened to the Richards: Shortly after booking their tickets from Denver to Oaxaca, Mexico, last spring, they got a call from Travelocity, telling them that their outbound flight to Mexico City had been canceled by Mexicana. The couple booked an alternate flight through their online agent. Or so they thought.
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Nancy Giese books an overnight tour to Chichen Itza, but when she arrives in Cancun, she’s told she only has reservations for a day trip. Now her tour operator is refusing to refund the difference between the tours. Is there anything she can do?
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When Sarah Paynter’s honeymoon flight is delayed by two days, she buys a ticket on another carrier with the promise of a refund from her first airline. But now that the honeymoon is over, there’s no sign of the money. What now?
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Thirty-two dollars.
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Christa Southworth’s husband spent part of last year embedded in Iraq as part of the Army’s Human Terrain System, a program that pairs anthropologists and other social scientists with combat brigades to help tacticians in the field understand local cultures. He booked a United Airlines flight home last spring for the birth of his second child.
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Kristin Budden’s hotel promises her a refund for her nonrefundable hotel room after a hurricane strikes. But months later, there’s no sign of the money and the hotel has gone into radio silence. Should she kiss the money goodbye?
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Once in a blue moon, you come across a hard-luck story with a happy ending that involves an airline doing something nice for a passenger, even though it doesn’t have to. Nancy Pearson’s tale of trying to get to Toronto for a surprise birthday party is one of them.
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Ethel Schweitzer’s husband falls ill before a trip to Las Vegas, and the couple cancels their vacation. Now US Airways wants to keep their money. Why can’t it offer them a refund?
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