In a post last week I wrote about a problem with United Airlines’ automatic rebooking system, which when travelers were about to miss a connection, rebooked them 30 hours later. In the end, with human intervention, I got them on a same day connection and all was well. Until it wasn’t — They were flying on a mileage ticket and the return was fouled up.
All the special attention in the world for this very frequent flier wouldn’t have averted a near disaster on her return when her flight from Europe was accidentally canceled.
New computer systems are scanning airilne reservations looking for cancellations. When traveling, should you miss a connection, reconfirm your return flights the following day. It may save lots of time at the airport.