reconfirming flights

Survived an outbound flight problem? What you MUST doublecheck for the return

by Janice Hough on April 3, 2013

In a post last week I wrote about a problem with United Airlines’ automatic rebooking system, which when travelers were about to miss a connection, rebooked them 30 hours later. In the end, with human intervention, I got them on a same day connection and all was well. Until it wasn’t — They were flying on a mileage ticket and the return was fouled up.

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On United, a delayed outbound flight leads to a canceled return

by Janice Hough on February 27, 2013

All the special attention in the world for this very frequent flier wouldn’t have averted a near disaster on her return when her flight from Europe was accidentally canceled.

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Missed BA connection leads to canceled return flight

by Janice Hough on July 19, 2012

New computer systems are scanning airilne reservations looking for cancellations. When traveling, should you miss a connection, reconfirm your return flights the following day. It may save lots of time at the airport.

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