What happens when the star rating doesn’t seem to jive with the reviews of a hotel. Here’s one case where the traveler decided not to change hotels, but took a discount.
{ 5 comments }
ratings
The Travel Troubleshooter: Four stars for that resort? Says who?
by Christopher Elliott on March 16, 2011
New TripAdvisor whistleblower claims: some reviews are “totally fraudulent”
by Christopher Elliott on June 23, 2009
In the wake of the recent TripAdvisor rating scandal, two travel industry insiders are claiming reviews about their businesses have been faked, either by competitors or by themselves.
{ 8 comments }
Southwest and Marriott are best bets for good customer service
by Stephanus Surjaputra on June 12, 2009
Glassdoor.com recently published their rankings of airlines and hotels — Marriott and Southwest came out on top. This site is designed to give an inside look at companies as a place to work. Their rankings tend to predict customer service as well, since a company and CEO that takes care of their employees also tend to take care of their customers.
{ 2 comments }
