Ramada

Charged for a room I’ve already canceled

by Christopher Elliott on June 25, 2009

When a blizzard bears in on St. Cloud, Minn., Bonnie Polk asks a manager at the Ramada if she can cancel her reservation. Yes, she’s told. But a few days later, her credit card is billed and the hotel refuses to give her a refund. Is she out of luck?

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Right state, wrong Ramada

by Christopher Elliott on March 26, 2009

Donald Johnson accidentally reserves a nonrefundable room in Oklahoma City instead of Enid, Okla. Now his hotel wants to keep the money. Can he get a refund? Or is he stuck with a room he can’t use?

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