Airlines are all talking a good game about H1N1 (Swine Flu) and whether they want passengers flying with the highly contagious disease. However, when it comes to walking the walk, all (except United) provide nothing in writing to let passengers know their policies. AirTran Airways in a recent Atlanta Journal and Constitution the airline spokesperson [...]
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Last week an Air Canada passenger who had a note for a doctor certifying that she had H1N1 influenza (swine flu) refused to bend their flight change policies and a passenger felt she had no other option but fly home sick.
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In a poll completed last week by the Consumer Travel Alliance (CTA), almost 73 percent of passengers said they would fly even if they had the flu. More than half of those would fly because either change fees were too high or it was “to late” to make changes vacation plans.
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California Attorney General Edmund G. Brown Jr. announced California has reached a “settlement” in its suit against YTB International, Inc. YTB (Your Travel Biz) has agreed to pay $1 million in penalties, costs, and restitution to California victims who filed complaints against YTB.
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Airline travelers in the U.S. have gotten used to two types of airfares. Unrestricted fares without penalties — most of them very expensive — and discount fares that are almost always nonrefundable, and nontransferable. There are only a few exceptions. But should there be more?
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