paying for upgrades

United quietly rolls out mileage program changes for June — too quietly?

by Janice Hough on March 31, 2011

Airlines love big splashy advertisements when they roll out new service and when they are offering fare sales. But when they raise fares, add fees or change mileage programs (usually to the detriment of consumers), somehow that’s not a priority communication. The latest mileage-program changes from the United-Continental merger are no different.

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Co-pay hell with United Airlines – what are they thinking?

by Janice Hough on March 3, 2010

One advantage to the new system is that almost all airfares are upgradeable and travelers don’t have to play the buy-an-upgradeable-ticket game and then be stuck back in coach anyway.

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Changing an upgraded ticket? Beware a co-pay nightmare

by Janice Hough on January 28, 2010

Sometimes booking a trip is an invitation to a potential nightmare, especially, when trying to use frequent flier miles, either with a free ticket or an upgrade. United Airlines’ new cash-and-miles frequent-flier upgrade rules are making the process fraught with questions.

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