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It is interesting that the only airline not charging for luggage these days and airlines focused on customer service are increasing load factors and traffic. What is Southwest’s special elixir to have a load factor jump by five times any of its competitors?
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In a daring move, US Airways has raised — or perhaps lowered — the bar for other domestic air carriers by implementing what it calls a business transformation plan to offset rising fuel prices. How will this controversial plan transform your next flight?
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