passenger fees

Southwest bucks trend of falling traffic and loads

by Charlie Leocha on January 12, 2010

It is interesting that the only airline not charging for luggage these days and airlines focused on customer service are increasing load factors and traffic. What is Southwest’s special elixir to have a load factor jump by five times any of its competitors?

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Flying on US Airways? 6 things you need to know now

by Elizabeth Smith on June 13, 2008

In a daring move, US Airways has raised — or perhaps lowered — the bar for other domestic air carriers by implementing what it calls a business transformation plan to offset rising fuel prices. How will this controversial plan transform your next flight?

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