online checkin

Only a few years ago online check-in seemed like a novelty. Airlines would even bribe passengers with extra miles to try it. Now, while no U.S. carrier charges more to check in at the airport, yet, online check-in is becoming increasingly ubiquitous and easier.

{ 6 comments }

The travel industry has a lot of jargon. While much of it is relatively useless except to people in the industry. many of these terms matter. One of those is “record locator.” In short, a record locator is the confirmation code for a flight, with the actual airline flying that flight. Depending on how a [...]

{ 5 comments }

Online checkin is getting to be the status quo for many travelers. It’s one less thing to do at the airport. And, depending on the lines, even at the self-service kiosks, it can be a serious time-saver. If your flight number has been changed, all those time savings can go out the window. If for [...]

{ 3 comments }

Travelers flying Continental and United lately are treated to regular pre-flight commercials on the merger, saying that “it’s business as usual, but you will gradually notice some changes.” For starters, it would be nice to just have the existing code-share system work.

{ 6 comments }

Janice Hough notes that while the cruising experience may have improved recently, the pre-cruise experience certainly has not been.

{ 9 comments }

Airline schedule changes are an unfortunate fact of the traffic business; especially when they result in missed connections or new times that don’t work with travel plans. Why do airlines do it? Sometimes it’s an increase or decrease in demand, other times the airline wants to move their aircraft around, sometimes existing connections aren’t working.

{ 2 comments }

Some internet-only airlines already charge a fee for travelers who check-in at the airport rather than checking in online. Now Virgin ups the ante.

{ 15 comments }

Sometimes booking a trip is an invitation to a potential nightmare, especially, when trying to use frequent flier miles, either with a free ticket or an upgrade. United Airlines’ new cash-and-miles frequent-flier upgrade rules are making the process fraught with questions.

{ 0 comments }

It happened this morning, it happens at least once a week. An administrative assistant at a company my client was visiting needed his record locator or e-ticket number so she could check him in for a flight tomorrow while he was in a meeting. In this case I know the client well, and I know he is definitely traveling.

{ 6 comments }

Following in US Airways’ footsteps, United Airlines, starting May 14, is raising baggage fees to $20 for the first bag, and $30 for the second. Passengers who prepay baggage fees online, however, pay the current charges of $15 and $25.

{ 5 comments }