Posts tagged as:

online checkin

Changing an upgraded ticket? Beware a co-pay nightmare

by Janice Hough on January 28, 2010

Sometimes booking a trip is an invitation to a potential nightmare, especially, when trying to use frequent flier miles, either with a free ticket or an upgrade. United Airlines’ new cash-and-miles frequent-flier upgrade rules are making the process fraught with questions.

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Is it too easy to check in for flights?

by Janice Hough on November 4, 2009

It happened this morning, it happens at least once a week. An administrative assistant at a company my client was visiting needed his record locator or e-ticket number so she could check him in for a flight tomorrow while he was in a meeting. In this case I know the client well, and I know he is definitely traveling.

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United asks the question: “When is a fee increase not a fee increase?”

by Janice Hough on May 15, 2009

Following in US Airways’ footsteps, United Airlines, starting May 14, is raising baggage fees to $20 for the first bag, and $30 for the second. Passengers who prepay baggage fees online, however, pay the current charges of $15 and $25.

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