Minnesota residents Kristen and Joe Wegleitner just wanted to start their October honeymoon off in grand style with a romantic 7-day Mediterranean voyage on Celebrity Cruises. Unfortunately things began to unravel when bad weather and a hodgepodge of missed airline flight connections forced the newlyweds to scuttle their cruise plans. Thankfully the couple had the foresight to purchase travel insurance and thought the claims process with Travel Guard would be hassle free. Or so the Wegleitners thought.
Mary Yostos needs your advice.
By now I’m accustomed to all sorts of things that can go wrong in booking a room. The room with a view … of the office building next door. The ‘non-smoking room’ with the tell-tale smoky staleness that my asthmatic husband can sniff out, even if no one else can. (PSSST! Hotels, the non-smoking thing is mainly a benefit for folks more sensitive to such things than managers and maids, so a quick re-labeling won’t work). I’ve encountered mix-ups on how many beds are needed, or what floor or amenities a disabled guest requires.
I recently faced a new problem — no heat. My experience in the Land of Lakes was not just a matter of a missing ‘amenity,’ (heat) but also a matter of the near total indifference with which it was addressed.
Most of us in the business remember the pleas being made by airlines to airports over the past five years to help them through their trying financial times. For the most part, airports did what they could to help airlines. Now, Delta is big and tough and not returning any favors.
In a move that would allow Northwest Airlines to get out of an agreement to keep its headquarters at Minneapolis Airport, Delta has agreed to make Minneapolis its “Delta North” headquarters.
