Mileage Plus

Airlines love big splashy advertisements when they roll out new service and when they are offering fare sales. But when they raise fares, add fees or change mileage programs (usually to the detriment of consumers), somehow that’s not a priority communication. The latest mileage-program changes from the United-Continental merger are no different.

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Would you rather United, or your preferred carrier, offer you as many chances as possible to pay (with miles or money) into the front cabin, or would you feel more loyal if they left more seats available on a free semi-standby basis?

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Based on my admittedly unscientific sample of clients and friends, it seems like this competition will be greatly reduced in 2011. Even though travelers may have flown more actual miles, the lack of bonus miles will rank many of them at a lower level than last year.

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Most frequent travelers have seen this sort of thing in the mail or in their email — a great mileage bonus offer from their favorite airline. Sometimes it really is a great deal sometimes these offers should be outlawed.

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While many domestic carriers will charge extra for “premium” seats, i.e. aisles and windows near the front of the plane, United Airlines has one of the few consistent premium coach seating products- Economy Plus. Originally only for Premier level and above fliers, United figured out some years ago that they could also sell the seats [...]

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Vietnam Airlines is joining the SkyTeam affiliation. SkyTeam includes: Air France-KLM, Delta Air Line, Korean Air and more smaller carriers. Today, I worry that being a member of an alliance will bring down the level of service that I have come to expect from Vietnam Airlines.

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You’re not a really frequent flier. Or, maybe you’re a lower level elite — i.e.: basic Delta Medallion, United Mileage Plus Premier, Advantage Gold. But, you’ve been stockpiling your miles. The miles have come from a credit card, maybe from travel, and you’ve finally gotten enough miles to upgrade two tickets to Paris, and you’re booking more than nine months in advance.

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One of the most sought after benefits for frequent fliers is not free tickets, but the chance to escape the cattle car in the back, and sit up in business or first class with an upgrade.

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It hasn’t been front page news, certainly compared to the wayward Northwest-Delta pilots, but Continental is dropping their partnership with Delta and Skyteam. They have joined with United and USAir in the Star Alliance. Now, the ramifications of that change are becoming a frequent flier reality.

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United Airlines just quietly announced a significant change to their proposed Mileage Plus co-pays. It seems feedback from their top-level fliers was significant enough to make United delay the programs, eliminate some of the co-pay pain and, finally, make some discounted fares upgradeable.

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