Marriott

New Michael Jackson slot machine, Marriott Indianapolis goes green, complaining apps now available for New York

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Three arrested over fake bomb, new Marriott family hotel tower in Manhattan, Boeing looks to carbon recycling

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When he checked out of the Renaissance Fort Lauderdale Cruise Port Hotel last month, Joe Gagnon left a favorite sweater draped over a chair in his room. Gagnon has booked plenty of Renaissance and Marriott properties. So he assumed the hotel would help him find the blue V-neck pullover and send it to him.

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When I was growing up, you tipped the waitress (but only if the service was good) the bellhop, the cab driver, and that was about it. Today you are considered a cheapskate if you don’t tip the barista, the shampoo guy, the doorman, the paperboy …

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And the volcano stories just keep on coming. Earlier this week, wrote about a couple stranded in Portugal. Today let’s turn to a hotel guest.

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Glenn Cox had planned a trip to Orlando to watch the next Space Shuttle launch, but when liftoff was postponed, he found himself holding a hotel reservation with some surprise restrictions. His room at Orlando Airport SpringHill Suites by Marriott was completely nonrefundable, to be exact.

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One of the most irritating hotel surcharges for many travelers is for Internet access. (And, as has been discussed on Consumer Traveler before, sometimes needing to pay twice for two-computer families.)

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Everyone horrified at the painful pictures of death and destruction in Haiti seems to want to do something. Technology has made it infinitely easier to part with your money – you can text to an ever-growing number of charities to automatically donate set amounts (it’s added to your cellphone bill). You can also go online, or call. Musicians, celebrities and companies are responding with efforts that are as reassuring about our often battered perceptions of community and humanity, as they are hopeful for help to be quickly extended.

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One of the most advertised cellphone plan gimmicks is rollover minutes. Which simply means that that AT&T customers who don’t need all their minutes in a given month, can keep them as a “credit” for the next month.

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The airline industry is getting smarter when dealing with bags.

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