lost

For just $89 a night, the all-suite hotel in Killeen, Tex., promised Steven Hoybook and his family “European-style luxury” – an offer that seemed too good to pass up.

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Don’t lose it this summer. At least not the way Jennifer and Pat Mangold did when they stayed in the Florida Keys last August.

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We’d entrusted our route to the Google Maps app on my iPhone; it had never steered us wrong. The program assured me that yes, the winding road between Santa Maria and Interstate 5 was the fastest, most direct route to our destination. It even showed me the gas stations along the way: a Texaco, an Exxon and a Chevron. Wrong on all counts.

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Recently, I lost my iPhone. I had it with me going through security at DCA and after boarding the plane, I discovered it was gone. The hair stood up on the back of my neck!

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A lost or stolen driver’s license or passport can be a disaster for a traveler trying to fly home. Ned Levi has suggestions to successfully handle these serious ID problems with a little pre-trip preparation, and a lot of common sense.

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Outraged? No, those of us who fly suspect this kind of thing is happening at every major airport in the country. It’s the only explanation.

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The Transportation Department has warned airlines against limiting compensation for passengers who purchase necessities because their baggage is lost or delayed.

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In 1991, Robert Annenberg paid $150 for life membership in Senior HHonors Gold VIP program. Last year, Hilton terminated his membership without warning. Is Annenberg’s elite status gone?

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Should you have to pay the freight for a bag your cruise line loses? That’s the question Winnie Salyer asked me after her Princess Cruise.

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Question: I have been a loyal Hilton customer for the past three years, staying about 200 nights a year in its hotels. I have always been happy with the service that I received from Hilton — until recently. A few months ago, I booked four rooms at a promotional rate that offered double points. After […]

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