We’d entrusted our route to the Google Maps app on my iPhone; it had never steered us wrong. The program assured me that yes, the winding road between Santa Maria and Interstate 5 was the fastest, most direct route to our destination. It even showed me the gas stations along the way: a Texaco, an Exxon and a Chevron. Wrong on all counts.
Recently, I lost my iPhone. I had it with me going through security at DCA and after boarding the plane, I discovered it was gone. The hair stood up on the back of my neck!
A lost or stolen driver’s license or passport can be a disaster for a traveler trying to fly home. Ned Levi has suggestions to successfully handle these serious ID problems with a little pre-trip preparation, and a lot of common sense.
Outraged? No, those of us who fly suspect this kind of thing is happening at every major airport in the country. It’s the only explanation.
The Transportation Department has warned airlines against limiting compensation for passengers who purchase necessities because their baggage is lost or delayed.
In 1991, Robert Annenberg paid $150 for life membership in Senior HHonors Gold VIP program. Last year, Hilton terminated his membership without warning. Is Annenberg’s elite status gone?
Should you have to pay the freight for a bag your cruise line loses? That’s the question Winnie Salyer asked me after her Princess Cruise.
Question: I have been a loyal Hilton customer for the past three years, staying about 200 nights a year in its hotels. I have always been happy with the service that I received from Hilton — until recently. A few months ago, I booked four rooms at a promotional rate that offered double points. After [...]
Jamie Tuttle’s roommate books tickets from Bahrain to Atlanta through Travelocity. But they never arrive, and when she’s forced to pay for a second set of tickets, neither her online agency nor her airline seem willing to refund the first pair she couldn’t use. After her credit card steps in and helps her recover the money, Travelocity sends her another bill. What now?
Diane Stephany loses her Amtrak tickets. But instead of replacing them, the company wants to charge her for new ones. Can it do that? And what are her options for a refund?