Alitalia lost Carole Pollack’s luggage, and it stayed lost for five days. It’s been more than five months since she submitted her expenses to the airline, and she’s wondering if she’ll ever be reimbursed for the incidentals she had to buy for herself and her teenage daughter.
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These eight tips come from Siemens, a German conglomerate that builds and operates some of the world’s largest baggage handling systems. Their operations will be going at full tilt during the upcoming holiday season. If you are traveling through terminals at New York JFK, Chicago O’Hare, Miami, Munich or LAX then your baggage may be being handled by their systems.
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United Airlines has done it again. The same Dave Carroll, who responded to United Airlines’ total lack of response to breaking his guitar with a series of videos, just had his checked bag lost as he flew into Denver on United.
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Travel agent training video Courtesy of Karen Cumming’s sharp eyes, here is a short show that purports to be a training video for travel agents used to get them ready for the different clients they may meet. If you are a travel agent, you’ll see lots here that seems very familiar. For us clients, try [...]
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Why is it that US Airways retrieved luggage lost in the Miracle on the Hudson as a part of each passenger’s “emotional” baggage and when mine is lost it is simply, “Assorted clothing, 4 pairs of shoes, underwear and grooming items”?
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After examining the airlines’ and airports’ adoption of new technologies, Ned has some suggestions for improvements which would help passengers, reduce lost luggage, and the increase the bottom line.
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British Airways is paying a high price for bad luggage handling. The last time the airline had this much bad publicity was during its Terminal 5 meltdown. A class-action case in court will test the airline a bit more.
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The U.S. Department of Transportation released its monthly Air Travel Consumer Report yesterday, which covers on-time, lost baggage and complaint data for January 2009. According to the DOT, things got better for travelers. On-time performance inched up a bit, fewer reports of lost baggage were filed and fewer of us found things to complain about.
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