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It is interesting that the only airline not charging for luggage these days and airlines focused on customer service are increasing load factors and traffic. What is Southwest’s special elixir to have a load factor jump by five times any of its competitors?
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The airlines have a lot to be thankful about these days. Though airline executives are moaning, airline workers are groaning and passengers are more vocal than ever with their complaints, it could be worse. Here are 12 things that the airlines can be thankful for in 2009. Some issues are good for both the airlines and the passengers, however, it is the passengers who are still getting the short end of the stick.
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Despite the recession and tough times for airlines in general, many of my clients complain that the planes seem a lot fuller. And as U.S. airlines begin to release results for July, load factors really stands out … it’s not their imagination. There may be fewer flights, but they are packed to the gills.
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Anyone who has traveled by air over the past year notices that the experience is becoming more human. Airports are less crowded. TSA checkpoints seem to move better. Less luggage is getting lost. Four out of five departures and arrivals are on-time. Airline route reductions are having an unexpected effect.
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We have all long known that air travel and time spent in airports is not a stressless walk in the park. However, some airports are more stressful than others. The most stressful major airport in the US: Chicago’s O’Hare, followed closely by Newark and San Francisco.
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