Free entry days at the national parks, British Airways pilots almost passed out, Air France-KLM reportedly buys Boeing Dreamliners
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KLM
Social media helps find a seatmate in KLM test, more business passengers flying coach, federal hotel to open at the Presidio
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KLM’s new menu offerings in coach, Britain says no opt out of body scan, Skyscanner launches new iPad app
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Chip & pin credit card problems, travel outlook strong for rest of 2011, fly between two cities in two hours through space
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Saving the SS United States, Earth hour in Vegas, SkyTeam’s new Florida service to London, Amsterdam and Paris
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China is KLM’s Asian centerpiece, Virgin America’s DFW bash, US reach open skies accord with Brazil
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But this week, airlines have been indicating their planes are taking off and landing normally. As with many statements made by the airlines, the truth is somewhat in between disaster and normal traffic mode. KLM (serviced by Delta Air Lines) is still in the midst of customer service hell.
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When a client told Delta her flight numbers, the agent couldn’t find a reservation. So my client assumed we had messed up the JFK-AMS ticket, or charged it without following through on the ticketing. Needless to say, I heard from her.
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Ryanair has long had a credit card surcharge on their tickets. Of course, Ryanair is also the airline whose CEO seriously talked about pay toilets, so it’s hardly a mainstream carrier.
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KLM adding ‘comfort’ to economy KLM is introducing a comfort zone to its economy cabin. It will feature more legroom and back supports with the ability to recline twice as far as standard seats. The carrier’s 777-200ERs and 747s offer 31-in. pitch in economy and its A330s 32 in. The comfort zone will be located [...]
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