There are plenty of travel writers telling us how to complain effectively when things go wrong. But have you ever stopped to think about why you’re complaining in the first place? Making sure your motives are right may be the best way to get what you want.
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Google “airlines” and “complaints” and you’ll hit the jackpot – but who needs a secondhand story? Almost every traveler has been furious with an airline at some time or other, perhaps in the very last week. But how many of them have figured out how to lodge a successful complaint? Customer relations specialist David Burns has some advice.
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