“We are all too familiar with the sometimes draconian policies and less-than-stellar customer service,” Clay Hawley’s e-mail began. “This story is the opposite of that.”
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Hotwire
Even though she prepays for a hotel room on Hotwire.com, Elke Rist gets half of what she’s promised: just one bed and quarters the size of a “jail cell.” It will cost her twice as much as the room she reserved. Can the hotel do that?
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You may have heard about the pending lawsuits between online travel sites such as Expedia and Hotwire, and various cities who feel they are evading taxes. Which sounds like — and is — a complicated and perhaps arcane issue. But it could affect you.
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Kristin Luna reserves a car in Austin, Texas but when she checks in, her car rental company is out of vehicles. She’s free to rent from another company, but will have to pay an extra $245. Shouldn’t her car rental company or travel agent help her?
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Kay Rihn reserves a nonrefundable rental car through Hotwire and uses a payment system that allows her to send a check. When she doesn’t receive a confirmation from the online agency, she mails a check anyway. Turns out she doesn’t have a reservation. But her money? It’s gone.
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Kay Rihn reserves a nonrefundable rental car through Hotwire and uses a payment system that allows her to send a check. When she doesn’t receive a confirmation from the online agency, she mails a check anyway. Turns out she doesn’t have a reservation. But her money? It’s gone.
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Hotwire is known for offering deals but not disclosing the travel provider until you finish booking the trip. The “opaque” site has decided to create a website that shows the deals and the provider for travel packages, adding a new site to the deal-finding collection of websites.
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Tom Gainor pays for a rental car through Hotwire.com, but when he gets to the car rental counter in Mexico, an agent strong-arms him into buying insurance that more than doubles the cost of the car. Neither Hotwire, nor the rental company seems to care. Is there any way of getting his money back?
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