Hotwire sent me emails about “lower hotel rates” in Rosemont. So I found one I liked and booked it. When I received the hotel conformation it was in Elk Grove, Ill., not Rosemont. Now what? Can I get it changed?
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Hotwire
Ah, the old Mexican insurance scam! Regular readers of this column already know about this one. It goes something like this: You rent a car south of the border, believing the rate you’ve been quoted includes all mandatory charges. But wait. When you get to the car rental counter, an associate tells you that without insurance, you’re not going anywhere. So you pay.
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For nearly a month now, I’ve been fighting to recover more than $280 from Hertz in connection with a reservation for a Mexican rental I made through Hotwire.
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Good work, Clem Bason. Hotwire’s chief executive scored a perfect score on Glassdoor’s new Travel Industry Report Card — one of the few bright spots in an otherwise underperforming industry.
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If you live in the Midwest, I don’t need to tell you that you’re having a white Christmas. A very white Christmas.
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Debbie Burk books a four-star hotel in Chicago, hoping to avoid a particular property, which is rated a half star lower. But when she ends up with a room at that hotel anyway, she ends up in an argument with her online travel agent over its star ratings system. Is she stuck with that room?
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I am Patient Zero for attention deficit disorder, which may explain why more than a few people with legitimate grievances e-mail me back after I’ve responded to their questions, asking me if I even bothered to read their inquiry. I did, but I was probably distracted by a screaming child in my home office or a kitten scurrying across my keyboard.
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