After being on the road nonstop since finishing my book Scammed: How to Save Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals, back in June, I can tell you that good customer service isn’t a big deal — it’s a lot of small ones.
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787 takes flight for first commercial passengers, tips on how to sleep in the air, NYC will get 120 new hotels but do they need them?
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Chip & pin credit card problems, travel outlook strong for rest of 2011, fly between two cities in two hours through space
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Walton needed to cancel her reservation a day before her arrival. “An agent told me they would charge a $100 fee – the price of one night,” she says. “So even if they are able to rebook the room I will not get a refund.”
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Providing a clean comfortable bed is fundamental for hotels, but Ned Levi doesn’t think that’s enough in the 21st century. Ned discusses his own hotel needs and peeves, plus those of travelers he knows, and of readers who have written him.
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Among those whose pets have traveled, 74 percent say their animals travel well, while owners themselves also take pleasure in the experience – with thirty-six percent maintaining that traveling with their four-legged friend is always enjoyable, and a further 41 percent saying it often is.
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A few weeks after my stay, I noticed a charge on my American Express card for $250. I inquired with American Express regarding the charge and after a couple of weeks Amex informed me that, Ace charged me a smoking fee. There’s just one problem: I don’t smoke.
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Logan expands behavior detection program, three online hotel finders go battle it out, in changed GDS relationship Travelport can sell Economy Plus seats
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Who wouldn’t be interested in spending a night in a prison cell without having having a run in with the law? Dining underwater? How about peacefully sleeping the night in a passenger plane despite your fear of flying?
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Meet America’s king of airline fees AP’s Scott Mayerowitz recently sat down with Spirit Airlines’ CEO Ben Baldanza to get his views on what makes Spirit Airlines tick. Spirit was losing money until Baldanza took over as CEO in 2006 and transformed it into an “ultra-low cost carrier.” The company’s new mission: charge cheap base [...]
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