When heavy rain grounded Amy Li’s recent flight from San Francisco to Cancun, Mexico, she hoped that her resort would allow her to cancel her prepaid room. But it didn’t. Instead, she received an apologetic e-mail from the Excellence Playa Mujeres, saying that while the hotel was “truly very sorry” about her canceled flight, it would be keeping her money.
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Hotels may have compromised much credit card information. At least one government agency shares that concern. The FTC claims, hundreds of thousands of credit card numbers fall into the wrong hands, leading to millions of dollars in fraud-related losses.
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Hotels are eagerly following the lead of the major U.S. airlines, which collected an estimated $11.6 billion in fees in 2011, according to Sorensen. By comparison, the record $1.85 billion that the hotel industry earned through fees, according to a recent NYU study, seems laughably small.
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Some luxury hotels are more memorable than others. Some hotels focus on personal service. Others provide expansive panoramas. Santa Fe’s Inn of the Five Graces provides an unforgettable lodging experience surrounded by exceptional art, an experience that cannot be found anywhere else.
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From planes to hotels to rental cars, here are issues that have different facets. Is using a cell phone on flights heaven or hell? How much can hotels deduct from their room rates in their drive toward a la carte prices? When do you need rental-car collision damage waiver?
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After Jane Hatch selected the room rate she wanted at the West Street Hotel in Bar Harbor, Maine, the hotel Web site delivered an unpleasant surprise on the next screen: The quoted price hadn’t included a $25-per-day “resort and club fee” that gave Hatch access to the hotel pool, hot tub and fitness center — whether she wanted it or not.
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Checkpoint wait times in Houston airports, dirty secrets of the hotel industry, SAS may go out of business
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Aurora Borealis in Finland, high bacteria count in hotels, AA and union agree on pilot deal language
This weekend we take a break from airline articles (well, we do deal with airport codes). First, here is an article that deals with taxation of tourists — taxation without representation, if there ever was any. The next article covers the effects of hotel ownership on customer service. Finally, a piece that explains how we ended up with such whacky airport codes here and there.
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