If you’ve ever looked closely at a final rental car bill, there’s everything from a seemingly endless list of taxes to various “recovery fees.” Most even have a small frequent-flier-mileage surcharge. None of these are even the optional fees such as insurance, damage waivers, extra drivers and fuel.
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Last week we wrote about the Hertz bid for Dollar/Thrifty Rent a Car. This week Dollar/Thrifty are examining another bid for their company from Avis who apparently had been dragging their feet on a deal, until the Hertz loomed on the financial horizon.
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In a blockbuster deal that is sure to have significant effects on the consumer rental car market, Hertz has bought Dollar/Thrifty in a $1.2 billion takeover. Hertz will regain its title as the largest rental car firm with this buyout.
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Ned Levi discusses his recent Amtrak experience during the nor’easter last weekend, and Amtrak serious problems in how it treats its passengers, and its judgment about it’s own ability to quickly repair significant widespread systems and power problems.
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Tracey Brown Osborne finds a mysterious charge on her American Express bill that turns out to be a repair bill for a rental car tire — a tire she says she never damaged. When her charge card sides with her in the dispute, her car rental company threatens to take her to court. What should she do?
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Boeing announced that it has selected South Carolina to open a second assembly line for the 787 Dreamliner.
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One of the things I like about contributing to this site is that it gives readers an opportunity to learn from my mistakes. Yep, even those of us who are mega-miler travelers encounter the same problems that you do. Case in point: my recent car rental from Hertz at BWI airport in Maryland.
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I am Patient Zero for attention deficit disorder, which may explain why more than a few people with legitimate grievances e-mail me back after I’ve responded to their questions, asking me if I even bothered to read their inquiry. I did, but I was probably distracted by a screaming child in my home office or a kitten scurrying across my keyboard.
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Here is an example of bad, very bad customer service at the Hertz car-rental counter. The entire sequence was caught on video tape. Next, comes an old-time travel reel about Chicago filmed back in 1948. It is fun to take a look at how Chicago was portrayed. Finally, our own Christopher Elliott has been quietly making videos in his closed studio. Here is one on using suggestion forms.
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