By now I’m accustomed to all sorts of things that can go wrong in booking a room. The room with a view … of the office building next door. The ‘non-smoking room’ with the tell-tale smoky staleness that my asthmatic husband can sniff out, even if no one else can. (PSSST! Hotels, the non-smoking thing is mainly a benefit for folks more sensitive to such things than managers and maids, so a quick re-labeling won’t work). I’ve encountered mix-ups on how many beds are needed, or what floor or amenities a disabled guest requires.
I recently faced a new problem — no heat. My experience in the Land of Lakes was not just a matter of a missing ‘amenity,’ (heat) but also a matter of the near total indifference with which it was addressed.
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