Logan expands behavior detection program, three online hotel finders go battle it out, in changed GDS relationship Travelport can sell Economy Plus seats
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GDS
Hertz to offer Evora in Europe, first commercial flight of 787 set for October by ANA, AA close to landmark deal with Travelport GDS
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In our modern computer-centric, e-ticket, online world there area still problems with ticketing that seems simple — a roundtrip flight involving two separate airlines. Janice Hough digs into the problems and swears, “Never again.”
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American Airlines (AA), one of the most aggressive airlines in the recent spate of actions and lawsuits regarding airline ticket distribution, was just instructed by an appeals court to reinstate their ticketing options and full ticket inventory on Orbitz that AA pulled last December.
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Once thought a dying breed, travel agents are making a comeback and getting respect from airlines who sought to pass them by.
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Do the computers running the airline reservation systems recognize you and offer a different price depending on your buying habits? Sometimes it seems so and technology can do it. When prices come up different between different customers, it makes you wonder.
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According to AA, they want travel agents to allow the airline to better serve the traveling public. Hold onto your wallets and don’t fall for this AA scam. It may be a battle between inside-the-airline-world corporations at the moment, but it will have dire consequences for consumers if AA is permitted to evade competitive pricing in the name of personalization.
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While most reservations systems for booking airline tickets have issues, they are a necessary evil for presenting the maximum choice in flights for clients. Now a disturbing new trend, “sponsored flights,” may mean increased revenue for the reservations systems, but more work and even decreased choices for travelers.
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The Transportation Department allows air carriers to articulate their own data privacy policies in their contract of carriage, which is the legal agreement with passengers. It can fine the airlines for violating those self-imposed rules.
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The new airfare order with fares, surcharges, fees and variations thereof will mean passengers will have to give airlines, travel agencies, GDSs and search engines even more information than ever before to find the lowest airfare. Privacy, once an afterthought when purchasing a ticket will become an issue.
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