gate agents

Ned Levi tells his story of a United Airlines flight leaving Ministro Pistarini International Airport (EZE), in Buenos Aires, Argentina, for the US, and the trouble encountered at check-in, security, and gate rescreening. It’s a story of absurdity, surreal circumstances, crazy security, and airline officials gone mad.

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How you approach this crazy season not only might help keep your stress level down, it may also increase your chances of getting what you want.

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Anyone who’s traveled much over the years has almost certainly been in the situation where weather has resulted in endless lines at the airport. If a widebody flight canceled for mechanical reasons can also easily result in backups at the gate. Lately, even when the problem is a single delay, or a relatively minor problem, the lines get just as endless in a hurry.

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Ask any traveler and most will say that one of the most agonizing part of travel delays is getting information. If a gate agent can’t give you information, they may not be the ones to blame, according to a recent report.

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