Airline passengers have been treated as if they are Medieval serfs. Hopefully the new DOT focus on enforceable consumer protections will find its way into customer service plans and contracts of carriage of every airline that serves customers in the U.S. whether they are domestic carriers or foreign.
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Generally speaking, our government takes a hands-off approach to regulating travel companies and appears to be uncomfortable fielding consumer complaints. For example, the federal government doesn’t really have any meaningful regulatory authority over travel agencies, hotels and rental cars, and exerts minimal influence over airlines and cruise lines.
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Ned discusses the new Federal “Guides Concerning the Use of Endorsements and Testimonials in Advertising” as they affect reviews published on the Internet. Ned points out the Guide’s problems, including ignoring reviews in traditional media while imposing large fines on reviews in Internet media which don’t fulfill its requirements.
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You don’t have to read Federal Trade Commission rulings for a living to enjoy this guilty pleasure.
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Expedia has publicly announced they’re selling individual customer buying habits to advertisers. Other travel websites are apparently doing the same in secret. Ned explores his concerns about the sale of this information.
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