Frontier

Crowds at Budapest, Hungary foiled Wizz Air’s plan to release a thousand balloons when they found out what was attached.

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If you’ve got a question for your airline, or you have a gripe, see if it has a Twitter page. It might be faster than waiting on the phone or e-mailing customer service.

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When Angela Gross buys a ticket through Frontier Airlines’ Web site, it tacks on an extra $10.95 for travel insurance. How did it manage to do that? By having a checked box on the booking screen that she had to opt out of. Now Frontier is balking at a refund.

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