How can a loyalty program make passengers feel unappreciated? Delta is the first legacy airline to tie the value of its frequent-flier program to the amount of money you spend, as opposed to the number of miles you fly. Beginning Jan. 1, 2014, the airline’s frequent fliers will earn “elite” status, which gives them access to upgrades and other perks, through a combination of miles or segments flown and annual spending on Delta flights.
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This weekend, we seem to be a bit hard on the airlines. Then again, these stories focus on airline actions. Firstly, Delta fights to take away FF miles from a traveler who they say, “Complains too much,” Secondly, the airline association is fighting safety efforts proposed by the FAA regarding pilot fatigue. Finally, we take a look at what airlines pay pilots — less than window washers?
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Santa still inhibits a world that has bypassed most of us. A world without checked luggage charges, surly flight attendants, constant fare changes, overzealous baggage restrictions, invasive searches, or that guy that reclines his seatback into your lap. But it seems justified that the guy who ensures a happy Christmas morn for hundreds of thousands of children should get the benefit of private transport, no Customs hassles, and the availability of hundreds of elves to help load all that extra carry-on.
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That’s the intriguing question raised by David Dawson, who monitors two Delta Medallion accounts — his and his wife’s — from one e-mail address. And the answer may be “yes.”
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Jan Venegas buys tickets to Hawaii with her Capital One “No Hassle” miles. But when her airline goes out of business, her credit card company refuses to return the hard-earned awards. Is Venegas stuck with a worthless ticket?
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