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AA knows how to contact Mary Ann Hall. And it does. Often. She gets fare sale notices and credit card pitches from the airline regularly, which doesn’t surprise her — she’s been an AAdvantage member since almost the very beginning. But a funny thing happened when her miles were about to expire: AA said nothing. And so, without so much as a warning, 46,000 of her hard-earned miles expired.
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It’s the time of year when airlines send out their new frequent flier cards, and advise travelers if they have kept, upgraded or lost their status. Whichever category you fall into, here’s three quick tips to make the process smoother.
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As another year draws to a close, there are several life maintenance activities that should probably be considered if you haven’t done so already. Replacing batteries in smoke detectors, checking expiration dates on fire extinguishers, and buying new food for earthquake supplies. But while you’re taking care of the really serious stuff, it’s also a good idea to check the expiration date on frequent flier miles.
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US Airways completes its third move to lower costs for survival
After swapping slots with Delta between La Guardia and Regan National and negotiating new agreements with credit card companies regarding use of frequent flier miles, US Airways has deferred delivery of new aircraft for three years. These moves will allow the airline to conserve cash. [...]
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By now we’ve all heard the stories. Or maybe it’s happened to you. What seems like a short time without flying, a little carelessness — and poof! — hard-earned frequent flier miles just disappear.
And yes, the airlines do publish how long a period of activity is allowed before miles expire, usually about 18 months. [...]
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It hasn’t been front page news, certainly compared to the wayward Northwest-Delta pilots, but Continental is dropping their partnership with Delta and Skyteam. They have joined with United and USAir in the Star Alliance. Now, the ramifications of that change are becoming a frequent flier reality.
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It’s no secret that airlines are doing everything possible to improve their bottom lines. But some of those tactics are more up-front than others. As some of our clients and our agency have discovered, American Airlines has two that have proved especially dangerous.
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When a client has a problem with an airline and their mileage upgrade, it’s usually an isolated incident caused by a temporary glitch — or more likely, human error. (One of the more common ones is an airline reservationist waitlisting an upgrade for the wrong flight or date.) But when several people have the same complaint, maybe something is wrong with the system.
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The frequent flier programs initiated by American Airlines back in 1981. These programs have succeeded as loyalty programs far more than any marketer expected. Passengers are clearly addicted to getting miles. But the airlines are just as addicted to selling miles to raise cash.
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This is the time of year when many people start planning spring and summer vacations. As a travel agent, I have to refer clients looking for free tickets back to the airlines, since we can’t book them, but I can often help booking upgrades. But in March, the results are usually the same – everything sold out.
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