Anyone who flies regularly and/or works in the travel industry has had plenty of head-scratching moments about the airlines. Greed — the desire to maximize revenue — is understandable. Incompetence can be accepted as well, although with today’s unemployment rate one wonders, how do some of these people have jobs. But some self-inflicted airline actions leave many of us speechless.
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When winter storms hit and flights get canceled, for travelers who really have to get somewhere, it’s worth at least a little checking around when your airline tells you there’s nothing operating. It may just mean they aren’t operating anything.
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As awful as it is when a flight is canceled due to a storm, in some cases it can be even more frustrating when a flight doesn’t show canceled and it’s nearly impossible to figure if it will fly or not. While changing weather has created chaos all week, here are a few tips to [...]
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Janice Hough illuminates problems she has faced thanks to the airlines’ new automatic rebooking programs. When they work, they’re fine. When they don’t you may face one of these problems.
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In the Internet age, many frequent travelers have gotten used to booking most of their airline tickets online. Airlines encourage it by claiming to offer the “best fares” with “no booking fees,” along with occasional other promotions. And many writers will tell you there’s no need to use a travel agent for most domestic flights — until something goes wrong.
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I can predict with certainty that there will be cancellations on Saturday — probably between 350 and 400.
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American Airlines announced this evening (Thursday evening) that there will be 570 cancellations of flights on Friday, April 11th.
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By now hundreds of thousands of American airline travelers have been inconvenienced, really inconvenienced. Why? Is this airline incompetence or FAA over regulation? Or a political CYA operation?
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Last week, American Airlines flight attendants called on the top executives at their airline to refuse their bonuses. Once, it was simply a question of money and fairness. Now, the question is of competence.
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