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In these days of airline union unrest in the headlines, this look at the underpinnings of Southwest Airline’s flight attendants’ union provides an enlightening view of the birth and growth of a successful airline union that has worked together with management to create legendary customer service and a profitable airline.
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Possible Tsunami after quake in Chile, flight attendant fight leads to canceled flight, new camera alarms to improve watching passengers
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The recent record breaking snows both in the Mid-Atlantic states and in such unlikely places as Texas and Georgia stirred some memories of my past experiences with what we crewmembers used to describe as “irregular” (the Ozark term) or “non-routine” (the TWA term) operations.
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Have no doubt about it, in the current “negotiations” between American Airlines and its flight attendants, the flight attendants union, Association of Professional Flight Attendants (APFA), have already shot themselves in the foot. The the airline knows that it has a ready, willing and able workforce of ex-TWA flight attendants who will happily break any [...]
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NTSB blames pilot error in Colgan crash, AA managers may fill in for flight attendants if they go on strike, NCL Olympic charter canceled because of low bookings
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Ned discusses the serious problem of drunken passengers interfering with the operations of the flight crew and endangering the safety of the aircraft. He proposes that the FAA institute a Federal Dram Shop regulation making the airlines and flight crews equally responsible with the passenger for the passengers actions if served while visibly intoxicated.
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Over the eight years since 9/11, there have been many ceremonies, new memorials, congressional plaudits and remembrances for those who died in that day’s tragic events. Police officers, firefighters and other first responders gather every year with politicians on stages across America. Yet few remember that the first casualties of the terrorist attacks were flight attendants. Sadly, airline crewmembers are almost never included in the tributes.
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Swine flu has drifted, for the most part, off newspaper front pages and out of the evening news here in the U.S. but it is still going strong elsewhere. In Japan, Sumo wrestlers are suffering, in India, swine flu is back on TV with more deaths, in Argentina flu deaths have more than doubled.
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What would travel be like if surly employees were made to take a smile test? In Japan, software technology rates the smiles of employees bracing to face passengers. Some service providers might be able to use this breakthrough.
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Ned has surveyed almost 100 business and leisure airline passengers to determine their air travel peeves and frustrations with some surprising results.
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