Frequent fliers are flying the coop because of new fees. Over the past week, I’ve spoken with half a dozen relatively frequent fliers, who have basically told me the same thing: they’re booking away from American Airlines, United Airlines and US Airways because of the $15 first-bag charge.
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American Airlines did it. Then United Airlines did it, followed almost immediately by US Airways. Am I talking about the controversial $15 fee for the first checked bag. No. I’m talking about putting customer service last.
