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I never meant to openly challenge American Airlines’ indefensible policy of charging those who can least afford it – budget-conscious leisure travelers – for the first checked bag. I had no intention of making a scene when I boarded a flight to Dallas with my family last week.
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It used to be so simple: The price you were quoted for an airline ticket, rental car or cruise used to be the price you actually paid.
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I am Patient Zero for attention deficit disorder, which may explain why more than a few people with legitimate grievances e-mail me back after I’ve responded to their questions, asking me if I even bothered to read their inquiry. I did, but I was probably distracted by a screaming child in my home office or a kitten scurrying across my keyboard.
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When Drew Tipton tried to add a few more days to his Avis rental, he expected to pay the daily rate. But wait, what’s this on the bill? A $10 rental extension fee?
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Last week, several airlines added a $10 “miscellaneous” charge for flights on on Nov. 29, Jan. 2 and 3. — those are the peak travel days after Thanksgiving and New Years. The news sent the travel blogosphere into something of a frenzy. My colleague Janice Hough this morning predicted the “holiday surcharge” was only the beginning of a new fee orgy.
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Has the airline industry won the luggage fee war? Consider the following facts.
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When it comes to fees, never underestimate the car rental industry’s creativity. If you do, you might miss the six percent fee that Avis slipped on Monica Huchro’s bill last week.
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Last night, while buying a ticket on US Airways’ site, the final payment step would not complete. The screen instructed me to try again and then instructed that if the problem continued call the ticketing 800 number. I did, and was charged $25 for ticketing by phone.
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It’s been almost a year since American Airlines started charging passengers for their first checked bag, a move that every other legacy airline quickly followed. It’s taken almost that long for the luggage industry to catch up to that new reality.
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The only thing surprising about travel these days is that people are surprised by it.
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