Airline passengers have been treated as if they are Medieval serfs. Hopefully the new DOT focus on enforceable consumer protections will find its way into customer service plans and contracts of carriage of every airline that serves customers in the U.S. whether they are domestic carriers or foreign.
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Ned discusses the new Federal “Guides Concerning the Use of Endorsements and Testimonials in Advertising” as they affect reviews published on the Internet. Ned points out the Guide’s problems, including ignoring reviews in traditional media while imposing large fines on reviews in Internet media which don’t fulfill its requirements.
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It’s been nearly a decade since the Federal Trade Commission launched Operation Travel Unravel, a sweeping program that targeted travel industry fraud in America. Since then, the agency’s only major travel-related initiative — apart from an enforcement action or two — appears to have been to launch an interactive game designed to increase consumer awareness of travel industry mischief.
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Expedia has publicly announced they’re selling individual customer buying habits to advertisers. Other travel websites are apparently doing the same in secret. Ned explores his concerns about the sale of this information.
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