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What we’re reading: Industry hopes next FAA bill gets smoother ride, Gogobot makes timeline travel possible, air controller error blamed in near-miss

by Stephanus Surjaputra on January 20, 2012

Industry hopes next FAA bill gets smoother ride as its extension nears, Gogobot makes timeline travel possible, air controller error blamed in near-miss in Mississippi

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What we’re reading: Most-followed airlines on Facebook, obesity reduces ferry capacity, ANA will use 787 Tokyo to San Jose

by Stephanus Surjaputra on December 23, 2011

SWA, JetBlue, UAL in top 10 of most followed on Facebook, Washington State ferry system reduces capacity, ANA will fly 787 Tokyo to San Jose

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What we’re reading: Airbus grounds planes, European Travel Commission contest, Traxo launches Travel Score

by Stephanus Surjaputra on June 21, 2011

Airbus grounds planes after one A380 wing strikes building, European Travel Commission launches Facebook contest, Traxo launches Travel Score promotion

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What we’re reading: DFW renovations, Qantas A380 emergency, 787 on-time delivery

by Stephanus Surjaputra on November 5, 2010

$1.75 billion DFW renovation, a lesson in social media and web PR, on-time delivery for 787 says Boeing

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7 secrets for boosting your online power

by Christopher Elliott on March 11, 2010

As social networking applications like Twitter and Facebook have come of age, being online can be the most effective shortcut to getting great customer service.

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What we’re reading: Casinos use social media sites, A380 irks engineers, Delta pilots union assails NTSB

by Stephanus Surjaputra on November 2, 2009

With the popularity of Facebook and Twitter, casinos are using the sites to reach out to their customers and gauging what they could do better by the comments.

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Vacation safety in a cyber-sophisticated world

by Laura Townsend Elion on October 21, 2009

Everyone knows that certain things are common sense if you’re going away — Stop the newspapers, hold the mail, time the lights, set an alarm if you have one, get someone to mow the lawn or shovel, ask a neighbor to look over once in a while, or a friend to stop by. There are lots of old common-sense initiatives you can take to make your home less vulnerable to thieves while you’re not there, and there are some that can invite thieves in — My Space, Facebook and Twitter and the like.

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What we’re reading: CSA still for sale, tweets new headaches for airlines, synthetic diesel at LAX

by Stephanus Surjaputra on August 20, 2009

The Czech national airline is still up for sale after Air France/KLM pulled out of the auction. Twitter and Facebook are adding to the airlines’ PR problems. Synthetic diesel fuel is being planned for use at LAX.

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6 ways to leverage social media for a better vacation

by Christopher Elliott on July 28, 2009

Before the latest social media revolution, Jessica Gottlieb would have probably watched helplessly when her kids, Jane and Alexander, were trapped on the tarmac, waiting for their Virgin America flight to take off. But that’s so 2008.

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Popular Facebook travel application gets a facelift

by Christopher Elliott on April 27, 2009

Where I’ve Been, a popular travel application for Facebook and other social networks, is expected to unveil a major makeover this morning. A new site will offers the ability to research and plan travel, share videos, photos, stories, as well as receive and post reviews and travel advice, all within the context of your preferred networks.

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