The world’s largest online travel agency, Expedia, has removed American Airlines inventory from their website. This action comes after American to push both Expedia and Orbitz into using their proprietary booking system rather than one of the standard industry-wide computer solutions.
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This is a story about down-on-his-luck air traveler who had a bad trip — a very bad trip — and an online agency that came to his rescue.
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If a travel agent “forgets” to book your ticket on a vacation package, whose responsibility to purchase the ticket is it? Yours or the travel agency?
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Since the Icelandic volcano with an unpronounceable name erupted last month, I’ve covered the questions and the resulting fallout on this site. But what about the other side? You know, the heroic stories of customer service that went above and beyond expectations? They do exist. My friends at Expedia recently sent me a few love letters.
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Expressjet signs agreement with UAL, four U.S. airlines seek Japan service, Expedia launches search tool for disabled travelers
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If you’re confused about the online travel agencies’ service and price guarantees, take a number. So am I.
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Brian Ferguson, VP of lodging demand and analysis for Expedia spoke and answered questions about the state of the online hotel market today. His appearance was not without turmoil, since the hotel industry feels sites like Expedia are driving down rates because of rate transparency.
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There are many predictions that airlines will be consolidating, and we know they are cutting services. Now, it appears that online travel agencies are going through some sort of consolidation — the biggest are owned by four big companies.
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