Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him. The car didn’t look the same and the photos were taken long after he had returned the automobile. Was he being charged for someone else’s damage to the car?
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Where we once had a choice of Hertz, Avis, Enterprise, Dollar, Thrifty, Budget, National and Alamo, we now have three. Those three major car rental companies are Hertz, Avis and Enterprise.
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We rented a car from Enterprise in Phoenix. When we picked up the car, a representative inspected it with us. My husband noted a couple small marks, but she said we shouldn’t worry because “anything under four inches” was waived. Not only weren’t they waived, but they added up to around $500!
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Hello 2011 — Do insurance companies understand this is a whole new world and not everyone chooses to get married or legally can? Apparently not; at least in the case of Geico. This is really not a complaint about customer service. The company has tried its hardest and has been more than responsive in communicating [...]
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When a car, truck or minivan is damaged, the company has every right to ask the customer or its insurance company to pay for the damages. What if you are charged unfairly? Here’s how to fight back.
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Enterprise Holdings, which owns and operates the largest fleet of rental cars in the world under the Alamo Rent A Car, National Car Rental, and Enterprise Rent-A-Car brands, will announce today that it is ending its relationship with Orbitz.com and its sister site CheapTickets.com on April 1 after “months of difficult discussions.” I asked Pam Nicholson, the president and chief operating officer of Enterprise Holdings, to explain the decision and what it means to travelers.
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When I returned the car, I was told that I had damaged it. I was speechless, since there was no way the car could have been damaged in any way while it was in my possession. Later, I received a bill for $775 from Enterprise. I did not damage the car. What can I do?
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FAA issues safety orders for the Boeing 767 fuel tanks. Boeing faces problems with many of its biggest programs. Enterprise Car Rental goes green with hybrids and E85 engines.
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When Paula Robbins picks up her rental car at the airport, an agent tells her not to worry about the small nicks and scratches on the vehicle. But when she returns the car, the company wants her to pay for the damage. What should she do with the $319 bill the company has sent her?
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Matthew Darrah is a senior vice president at Enterprise, where he oversees North American operations for Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car. I asked him about the summer’s skyrocketing car rental prices and what travelers should do about some of the new fees they’ve seen on their rental bills.
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