Today’s column is dedicated to Austin Wuennenberg. In case you didn’t hear, Austin was a Monorail pilot at Walt Disney World and the first ever fatality in a crash involving the Monorail at the Florida resort.
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Robert Niles is the founder and editor of Theme Park Insider, a Web site for theme park vacations. He’s a former Walt Disney World attractions host, trainer and lead and has worked as a staff writer, editor and Web site producer at the Los Angeles Times and the Rocky Mountain News. I asked him to share his summer theme park tips.
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When it comes to customer service, Disney is often held to high — some would say unreasonably high — standards. As someone who lives in Orlando, I’ve seen it firsthand. People come here expecting everything about their theme park experience to be absolutely perfect. When it isn’t, I hear about it.
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Troy Pelias and his extended family have a disastrous Disney vacation, featuring everything from a broken-down monorail to confusing meal plans. But his complaints are being ignored. What can he do to get Mickey’s attention?
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The current recession has all sorts of strange and interesting repercussions in the travel industry. Depending on your age, gender — and perhaps how twisted your sense of humor is — you may or may not be pleased with Disney’s latest cost-cutting move.
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One of our contributors faces peak exasperation trying to book a Disney cruise and excursions. In the end the cruise and excursions went fine, but only after dozens of computer glitches, frozen screens and finally a call to Disney agents.
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In response to a story published by the Wall Street Journal, the Walt Disney Company confirmed on Friday that it is submitting a plan to build a new theme park in conjunction with the Shanghai government.
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Watch out, Mickey Mouse. Here comes Romeworld. No joke.
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Something is wrong with Lynn Seehafer’s SUV, which she valet parked at a Disney World hotel. She thinks it’s been taken for a joyride. But has it? And to what extent is Disney responsible for the vehicle?
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Memorial Day weekend is the ideal time to pay up for some embarrassing lapse in judgment. After all, no one’s looking.
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