Hello 2011 — Do insurance companies understand this is a whole new world and not everyone chooses to get married or legally can? Apparently not; at least in the case of Geico. This is really not a complaint about customer service. The company has tried its hardest and has been more than responsive in communicating [...]
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Research has found both United and US Airways routinely refused to waive fees for blind callers booking by phone, even after being made aware of the regulations.
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Penny Parrish’s niece bought a roundtrip ticket to Florida to visit her ailing father late last year, but when he died and she asked to return home early, JetBlue Airways charged her a ticket change fee. Parrish’s niece is deaf, so she suspects there may have been a communication problem at the airport. That’s when she discovered a rarely-used list of JetBlue contacts on my site.
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A row has erupted within Delta’s flight attendant ranks about the merged airline’s new uniforms — not about the designs or other regulations — about which flight attendants gets to wear hot red uniforms and which must wear a dreary, darkish blue.
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