The airlines seem to be intent on keeping travelers from being able to compare the full cost of travel. Somehow they feel that not allowing consumers to compare costs to fly, including ancillary fees, is the right way to go. They are flouting the new DOT disclosure rules on their websites and airlines are fighting the coming rules in court as well.
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This listing, taken from the Web pages of the Federal Railroad Administration provide the outline of the current mandates. Of course, even with billions appropriated, change has been slow to non-existent over the past few years.
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The Department of Transportation (DOT) is in the final throes of staffing a proposed rulemaking and reports are than it is having trouble in bureaucracyland. Let’s hope that the core of consumer protections holds true for the three most important groundbreaking portions of the rulemaking.
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Distracted driving is a significant problem. Nearly 6,000 people died in 2008 in crashes involving a distracted driver, and more than half a million were injured, according to the National Highway Traffic Safety Administration. One out of every five crashes involve a distracted driver, and the problem affects younger drivers (under 20) disproportionally.
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Although tarmac delays were a small problem, they emboldened the government to help airlines find customer service religion again. Proposed new rules covering everything from transparent publication of airfares and airline fees to increases in denied-boarding compensation are “strong evidence” that the Transportation Department now expects airlines to treat passengers as people.
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The Consumer Travel Alliance strongly supports DOT’s rulemaking proposals regarding extension of tarmac-delay rules across the entire airline transportation spectrum. These additional regulations will make these tarmac rules apply across the entire air transportation network.
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If you’ve ever complained about air travel — and who hasn’t? — then here’s your best chance in a generation to do something about it. Tell the government what you think of its proposed new passenger rights rules. You can do it right now, thanks to a new project called Regulation Room.
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Transportation Secretary Ray LaHood announced proposed rulemakings regarding airfare and fee disclosures, bumping compensation, a 24-hour refund rule and tarmac delay extension to foreign carriers.
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During the past two years, we passengers have been listening to the airlines tell us they are “unbundling” airfares piece by piece. I’ve been listening and have been appalled at their logic. When you take something that is “airfare” and unbundle it, logically its separate parts are still all pieces of the original “airfare.”
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In yet another sign that the Transportation Department is serious about protecting the rights of consumers, the government this morning fined US Airways $40,000 for failing to disclose the full price consumers must pay for air transportation.
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