Jack Taras and his friends thought they would be checking in to the Occidental Grand hotel on the Dominican Republic’s postcard-perfect Eastern shore for Spring Break. But when Taras, a 19-year-old sophomore from Providence College, arrived at the resort, he was greeted with the hotel industry’s latest trick: he was walked down.
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Linda Kirby prepays for a rental car through Priceline, but when she tries to pick up the car, she’s denied. The reason? She doesn’t have a credit card. Now Priceline is balking at a refund. Is there any hope for her?
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Hotels don’t always make headlines for turning away guests. But there are notable exceptions. Like the Metro Hotel in Surrey, England, which showed a wounded veteran the door because of a misguided “no military” policy.
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