Today we take a look at rules that airlines will have to follow as well, but that only time will tell whether DOT needs more enforcement. I have included the DOT press release content after each subject.
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denied boarding compensation
These past few days, the hidden fees issue that have been hotly debated in Washington got some headlines and attention from the Department of Transportation. American Airlines (AA) became the first airline to be fined for hiding fees. Furthermore, upon looking into the fees that AA was assessing to use denied boarding compensation vouchers, DOT discovered that AA was adding severe restrictions to these coupons.
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Just after the announced Department of Transportation (DOT) proposed rulemaking on denied boarding compensation among other consumer issues, the Wall Street Journal suggested that perhaps an auction of sorts be used to determine which passengers are “bumped.”
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You get the headline: “Government to raise denied boarding compensation.” And that’s it. But there’s more — so much more — when it comes to the proposed overbooking rules.
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A traveler in her early twenties was flying from Washington to Chicago for an interview. We had been unable to obtain a seat assignment, however we had a confirmed reservation. The client called from the airport and asked if we could help her get on a flight later that day.
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Delta Air Lines has been touting their merger with Northwest and Skyteam alliance as a benefit for consumers. On the Skyteam site, along with some of the other self-promotion, is the claim, “SkyTeam helps make your travels smoother, simplified and informed.” Yeah, right.
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