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My recent post about Delta’s $50 travel agency change fee generated a fair amount of commotion, along with a response from Katie Hulme of Delta Airlines’ Corporate Communications.
“Contrary to reports, Delta has not introduced a new ticket reissuance fee for voluntary changes to tickets booked by travel agencies. This is incorrect – there is [...]
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Many airlines have had online booking bonuses, internet only fares, or mileage fares. And of some of those special fares are more restrictive than standard fares. Ditto, consolidator fares can have higher fees for changes. Now, Delta Airlines is up to something new. An extra fee for clients who change any ticket originally booked by a travel agent.
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Everyone horrified at the painful pictures of death and destruction in Haiti seems to want to do something. Technology has made it infinitely easier to part with your money – you can text to an ever-growing number of charities to automatically donate set amounts (it’s added to your cellphone bill). You can also go online, or call. Musicians, celebrities and companies are responding with efforts that are as reassuring about our often battered perceptions of community and humanity, as they are hopeful for help to be quickly extended.
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One of the most advertised cellphone plan gimmicks is rollover minutes. Which simply means that that AT&T customers who don’t need all their minutes in a given month, can keep them as a “credit” for the next month.
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A relatively new addition in the long list of travel jargon terms is the married segment. As with many airline creations, the concept was invented to increase revenue. But in the worst case, married segments can also result in booking a ticket that could wreck your trip.
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United Airlines is joining the airline with frequent flier programs that demand a co-pay to upgrade. The new regime starts July 1st. Get ready — the co-pays are hefty.
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My guess is that most readers of this column know that airlines in general no longer pay travel agent commissions. Which is why travel agents in turn charge fees for booking airline tickets. Now, in either a sign of how bad the economy is, or maybe a sign of things to come, or both, Delta Air Lines — the first airline to cut commissions in 1995 — is bringing them back.
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Most of us in the business remember the pleas being made by airlines to airports over the past five years to help them through their trying financial times. For the most part, airports did what they could to help airlines. Now, Delta is big and tough and not returning any favors.
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With all the added fees for onboard services, baggage, unaccompanied minors and pets, it’s easy to lose sign of the cost to change a reservation. And while the airlines announce fare sales and mergers and new routes with much fanfare, they don’t do the same when they increase their change fees. Which means that for travelers not paying attention, the costs can really add up.
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American Airlines this week joined the bandwagon of airlines that are cutting off a longtime favorite benefit for frequent fliers: minimum mileage guarantees on all flights. This move saves American Airlines and the other airlines a load of mileage liability.
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